Personal Lines Insurance Account Manager

Join Our Growing Independent Agency!

We are an exciting and growing independent insurance agency known for our exceptional customer reviews, thanks to our amazing team. Our success is built on doing the right thing for our clients at every turn. We are seeking candidates with excellent attitudes, growth mindsets, and integrity who are ready to grow with us.

About Us:

Keslar Insurance is an award-winning, independent insurance agency based in beautiful Newmarket and Rochester, NH. We’re growing fast, and we need a motivated, self-starting professional to join our team and make a real impact! You’ll be on the front lines, working with our customers and helping us maintain our reputation for outstanding service.

Why Join Us?

• Growth Potential: The sky’s the limit! This position has future opportunities for advancement as our agency continues to expand.
• Positive Work Environment: Work in a dynamic, fast-paced office where no two days are the same!
• Hands-On Experience: You’ll work directly with senior management, gaining valuable insights and experience.
• Comprehensive Training: We provide product and technology training to ensure your success.
• Incentive-Based Compensation: competitive salary plus bonus incentives!

What You’ll Do:

As a Personal Lines Account Manager, you will manage and service a portfolio of personal insurance clients. Your role will focus on delivering outstanding customer service, ensuring client retention, and identifying opportunities to expand our book of business.

Key Responsibilities:

• Client Service:
• Respond promptly to client inquiries via phone, email, or in person.
• Process policy changes, endorsements, and renewals efficiently.
• Assist with claims reporting and follow-up to ensure resolution.
• Account Management:
• Conduct annual policy reviews to ensure appropriate coverage.
• Identify cross-sell and up-sell opportunities for additional coverages.
• Maintain accurate account documentation in the agency management system.
• Sales Support:
• Assist with quoting and placing new personal lines insurance business.
• Prepare proposals and presentations for clients.
• Review policies for accuracy before client delivery.
• Compliance and Standards:
• Ensure adherence to state insurance regulations and company policies.
• Stay informed on industry trends and product knowledge.

Qualifications:

• Proven experience in personal lines insurance account management.
• Current property and casualty (P&C) license required.
• Familiarity with insurance agency management systems is preferred.
• Strong organizational, time management, and communication skills.
• Ability to work both independently and collaboratively.

Key Competencies:

• Attention to detail and accuracy.
• Strong problem-solving abilities.
• Commitment to delivering outstanding service.
• Adaptability in a fast-paced work environment.
• Ability to work with a team for the client's best interest.

Compensation:

• Salary range: $60,000–$75,000, based on experience.
• Bonus opportunities
• PTO and Paid holidays
• Opportunities for flexibility in scheduling for the right candidate!

Qualifications:

• High school diploma or equivalent required, Bachelor’s degree preferred.
• 1-3+ years of experience in a customer service or office environment.
• Property & Casualty Insurance license.
• Proficient with email, Word, Excel, and comfortable navigating databases.
• Proven ability to explain complex concepts in a way that customers can understand.
• Experience building client relationships and providing personalized solutions.

Why Join Us?

• Be part of a dynamic and supportive team in a growing agency where your contributions truly make a difference. If you’re ready to thrive in a collaborative environment and help us continue providing exceptional service to our clients, we’d love to hear from you. Come grow with us!